Effective date: August 5, 2026

SAGA support is handled by email at sagaappsupport@gmail.com.

Support hours are Monday through Friday, 10:00 a.m. to 5:00 p.m. Eastern Time, excluding holidays. The goal is to send an initial reply within two business days. Some issues will take longer to investigate or resolve.

Before contacting support, check the Quick Start, Troubleshooting, User Guide, and Frequently Asked Questions for installation, workflow, Marketplace-access, and recovery guidance.

What support covers

Support is available for:

  • Problems installing, updating, or removing the Autodesk Marketplace version of SAGA
  • Purchase or entitlement problems
  • Reproducible SAGA defects
  • Data-loss problems caused by SAGA
  • Compatibility problems with the current supported Windows version of Autodesk Fusion
  • Questions about the documented SAGA workflow

What support does not cover

Support does not include:

  • Building a custom feature for a particular user
  • Creating or editing a customer’s assembly manual
  • Repairing or redesigning Fusion models
  • General Fusion training
  • CAD, engineering, manufacturing, or product-development consulting
  • Unsupported operating systems
  • Problems caused by another add-in, damaged Fusion installation, or third-party software outside SAGA’s control
  • Recovery of files deleted or overwritten outside SAGA

Feature suggestions are welcome, but a suggestion does not create a promise, delivery date, or right to future implementation.

What to include in a support request

Please include:

  • SAGA version
  • Fusion version
  • Windows version
  • A clear description of what happened
  • The steps that reproduce the problem
  • The exact error message, when one appears
  • Screenshots or a local SAGA log when useful

Do not send confidential model data unless it is necessary to diagnose the issue. Remove personal, customer, or proprietary information from screenshots and logs whenever possible.

Supported versions

SAGA 1.0 is supported on Windows with the current supported Fusion release stated in the Autodesk Marketplace listing. Compatibility fixes for later Fusion updates are handled at the publisher’s discretion. Purchasing SAGA does not include lifetime updates or indefinite support for obsolete versions.

Resolution

Support may provide instructions, a workaround, a corrected build, or a request for more information. A fix may need to wait for a SAGA update or an Autodesk correction when the cause is outside SAGA.